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System Support

The SFS Help Desk operates Mon-Fri, 8:00 AM - 5:00 PM.
(518) 457-7737  (7-7SFS)
(877) 737-4185  (toll-free)
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General Inquiries

SFS Program Office
4 Harriman Campus Rd
Suite 210
Albany, NY 12206
Phone: (518) 485-5367
Fax: (518) 457-4343

SFS Customer Advocate Contacts

NYS Agency Customers

Submit a Question directly to the Help Desk using the Question Submission Web Form 

Individuals and Firms Doing Business with New York State

Submit a Question directly to the Help Desk using the Question Submission Web Form

Directions to the SFS Offices

From I-90 Heading West

  • From I-787 North, go west onto I90
  • Follow I-90 West to Exit 4 (Rt. 85, Slingerlands/Voorheesville)
  • Take the 2nd exit (State Offices) Turn into parking Lot D* (Visitors' Lot)

From I-90 Heading East

  • From Thruway Exit 24, go east on I90 to Exit 4 (Rt. 85, Slingerlands/Voorheesville)
  • Take the second exit (State Offices/Washington Avenue)
  • Turn into parking Lot D* (Visitors' Lot) 

From Washington Avenue and Fuller Road

  • Go east on Washington Ave., passing the U-Albany campus on the right
  • Pass sign for State Offices, and take next right at the To West 85 sign
  • Take the next left at the sign for Washington Ave. West 
  • Then follow the To 90 sign, also on the left.
  • Turn into parking Lot D (Visitors' Lot)

Parking Lot D is directly after the driveway to Building #4 which still has a sign that says Day Care Center. Once you are in Lot D you will be facing a one-story building with a scalloped roof. This is Building #3, the old Cafeteria. If you walk down the right side of this building, you will be walking down the driveway to Building #4. A circular drive brings cars up to the front of the building for the Day Care Center. You will see a white fence and playground equipment. This is the front door to Building 4. Since it is a secure building, please call the number for SFS posted on the sign located above the metal phone box on the side of the right hand side of the entrance doors and someone will come to let you in.